Technical Support Manager

We build innovative digital products for the modern workplace in the Cloud, and we need your help.

We are looking for an experienced Technical Support Manager to strengthen our team and help us provide supreme support for our customers. Looking for new challenges or just tired of a boring software house reality? Let us show you what can we achieve together!
If you join us, you will:
  • be a part of a global project with a real influence on people's work
  • have an opportunity to work with and for the largest organizations in the World (GE, PepsiCo, Panasonic)
  • work with a young & experienced team, as a part of the best start-up of the Eastern Poland, in a modern office space
  • make an impact on our existing processes and create new ones – we’re always open for brilliant ideas,
  • have a real influence on your pay – do your job well and get a pay rise every 6 months
  • have a freedom in choosing your working hours
Sounds good? We also need to know if you:
  • have proven 2+ years' experience in managing support processes for global customers
  • have an experience in a multinational and multicultural environments
  • are an expert in using one of the agile project management tools (e.g. Jira),
  • can manage and mentor customer support agents ensuring individuals and teams meet SLA targets
  • show a proactive attitude and assist customers and proactively work with other groups on normal process support issues
  • reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or other exceptions from the normal process
  • have experience in continually monitoring support services' quality against company standards and have a proven record of improving those standards,
  • have a great technical knowledge and can smoothly communicate with developers, product designers and QA specialists,
  • have an excellent command of written and spoken English.
All requirements met? That's great! You will be more than welcome if you:
  • have mentored and managed less experienced support teams,
  • have exceptional understanding of customer service, technical issue resolution and support best practices,
  • have empathy and love for helping people,
  • are a self-learner, independent problem-solver
  • have strong attention to detail and analytical skills.
If you have reached this point, here are some perks & benefits for you:
  • a welcome pack full of nice swag
  • hi-end & efficient hardware (SSD, 20GB RAM, 2 FHD screens)
  • private health insurance + MultiSport card,
  • Elastic Cloud University program membership
  • free fruits and delicious coffee
  • movies, parties & meetups

Sounds like a perfect opportunity?

We're eager to learn more about you and your awesome skills!
Send us your CV

We don't call it work - we call it an adventure

We make impossible things on a daily basis, discovering new technologies and making them work together.

We build communities and create possibilities, sharing our passion and knowledge with the ones who are always hungry for more.

See open positions
Flexible hours
Work when it's best for you - we know that some of us are morning people and some of us are night owls.
Knowledge sharing
Benefit from community meetups, conferences, internal workshops, trainings and rich knowledge base.
Multisport + Medicover
Your health is important for us, so you get a free access to dozens of gyms, pools and health care.
Team retreats
We work hard, but party even harder. Have fun with your co-workers eating, playing sports and other cool activities.

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Haven't found anything interesting yet? Drop us your CV at and we'll find a way!